FAQ

Last updated: November 12, 2026

This policy applies to Puracy, a United States store offering Puracy products.

How long does shipping take?

Orders are normally processed in 1–2 business days. Standard Shipping within the United States is free and normally takes another 4–6 business days after shipment. Weekends and United States federal holidays are excluded. These timeframes are estimates.

How do I track an order?

When tracking becomes available after shipment, it is sent to the email address used for the order.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed after processing begins.

Can I return a product?

You may request a return within 30 days after delivery. The product must be unused, in its original condition and packaging, and accompanied by an order number or proof of purchase. Eligible returns include merchant-paid return shipping and instructions or a prepaid label.

When will I receive a refund?

After a return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may require additional posting time.

What if an item is damaged, missing, or incorrect?

Contact us promptly with the order information and clear photos. We will review the issue and provide the appropriate next step.

Which payment methods are accepted?

Shopify Payments is not currently activated. We therefore do not advertise any card brand as enabled. The store does not currently report a supported digital wallet. Only methods actually shown at checkout are available. Checkout amounts are presented in USD.