Refund policy

Last updated: November 12, 2026

This policy applies to Puracy, a United States store offering Puracy products.

30-day return window

You may request a return within 30 days after the product is delivered. To qualify, the product must be unused, in its original condition, and in its original packaging. Include your order number or other proof of purchase.

Starting a return

Contact us at Support@thepureacys.com before sending anything back. If the return is eligible, Puracy will cover the return shipping cost and provide return instructions or a prepaid return label. Returns sent without prior instructions may not be accepted.

Damaged, missing, or incorrect items

Inspect your order after delivery. If an item is damaged, missing, or different from what you ordered, contact us promptly with the order information and clear photos so we can review the issue and provide the appropriate next step.

Refunds

After the returned item is received and approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible before it ships. We will try to help, but a change or cancellation cannot be guaranteed once processing has begun.