Shipping policy

Last updated: November 12, 2026

This policy applies to Puracy, a United States store offering Puracy products.

United States shipping

We ship within the United States. Standard Shipping is free.

Processing and transit times

Orders are normally processed within 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and United States federal holidays are not business days. These timeframes are estimates and are not a guarantee of an exact delivery date.

Tracking

When tracking is available after shipment, it is sent to the email address used for the order.

Address changes

Review the shipping address before submitting the order. If an address is incorrect, contact us as soon as possible. We will try to update it before shipment, but an address change cannot be guaranteed after the order ships.

Delays, lost or damaged parcels, and incorrect delivery

Carrier delays can occur. If tracking has stopped updating, the parcel appears lost, the package arrives damaged, or it was delivered to the wrong location, contact us with the order number and available photos or tracking information. We will review the shipment and coordinate the next reasonable step with the carrier.